Customer Assurance

Refund & Cancellation Policy

Domain: deoriashop.com • Effective Date: September 24, 2026 • Last Updated: 2026

At DeoriaShop (https://deoriashop.com), we take immense pride in the quality of our digital products, including e-books, educational workbooks, website templates, and developer toolkits. We want every customer to be completely satisfied with their purchase.

Our Guarantee: If you experience technical defects, corrupt files, or accidental duplicate payments, we offer a hassle-free replacement or refund within 7 days of purchase.

1. Nature of Digital Products & Instant Delivery

Because all products sold on deoriashop.com are digital downloads (PDFs, ZIPs, code repositories) delivered immediately upon payment, they are non-tangible goods that cannot be physically "returned". Therefore, general cancellations after successful download are not typically accepted once files have been accessed.

2. Eligibility for a Full Refund

We gladly issue refunds under any of the following circumstances within 7 days of purchase:

Duplicate Transactions: If your card or UPI account was accidentally charged more than once for the same order due to a network glitch.
Corrupt or Unusable Files: If a digital file is broken, missing pages, or corrupt, and our support team is unable to provide a functional replacement within 48 hours.
Significant Misrepresentation: If the delivered digital product materially differs from the specifications, screenshots, and description displayed on deoriashop.com.
Payment Captured but Download Inaccessible: If payment was successfully deducted by Razorpay but the system failed to deliver the file access link or receipt.

3. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

You simply changed your mind after downloading and reading the complete e-book or workbook.
You lack the required software or device capability to open the files, despite the format being clearly listed (e.g. PDF, ZIP).
You purchased the product elsewhere or outside of deoriashop.com.

4. How to Request a Refund

To request a refund or replacement, follow these simple steps:

Email our customer support at support@deoriashop.com with the subject line: Refund Request - [Your Order ID].
Include your Razorpay Payment ID, registered email address, and a brief explanation of the issue encountered.
Our support team will review your ticket within 24 business hours and approve eligible claims promptly.

5. Refund Processing Timelines (Razorpay)

Once a refund is approved by DeoriaShop, the refund is initiated immediately through Razorpay. Depending on your financial institution, the refund will reflect in your account within:

UPI (Google Pay, PhonePe, Paytm): Instant to 24–48 hours.
Debit / Credit Cards: 5 to 7 business days.
Net Banking: 3 to 7 business days.

6. Contact Us

If you have any questions or require assistance with an existing order:

Support Email: support@deoriashop.com
Website: https://deoriashop.com
Support Hours: Monday – Saturday, 9:00 AM – 8:00 PM IST